Question:
My hearing aid is broken. How do I get it fixed?
Answer:
The VA Denver Acquisition and Logistics Center (DALC) provides logistical support for the hearing aid repair program for the VA (http://www.va.gov/oal/veterans/repairs.asp). Most makes and models of VA authorized hearing aids are repaired either at DALC or a contracted commercial repair vendor.
Veterans who have hearing aids that are authorized by the VA may send them for repair to the DALC. However, you may want to contact the VA Audiology and Speech Pathology Service that issued your hearing aid(s) for possible assistance prior to sending it to the DALC.
To send your hearing aid(s) for repair to the DALC, complete VA Form 1107, Request for Repairs and/or Accessories. Please download and print a copy of VA Form 1107, complete the form and include it with your hearing aid(s). This form can also be used to request replacement tubing, cords or other accessories, if needed.
Please ensure that you send your hearing aid(s) in a sturdy shipping box. Please pack the aid(s) carefully in appropriate wrapping material prior to placing in the shipping box. If you do not have a shipping box, please contact the DALC Lab by email dalc.lab@va.gov or call (303) 273-6200. They will be glad to send a box to you which can be used to send your aid(s) in for repair. The box will also contain VA Form 1107, wrapping material and a postage-paid return address label to mail your hearing aid(s) to the DALC. No postage or insurance is required for hearing aid repairs if you use the postage-paid return address label.
After your hearing aid(s) are received at the DALC, you may anticipate receiving your repaired hearing aid(s) within approximately 20 days. Your repaired aid(s) will be returned in a box that can be used for future repairs.
When sending one of the following aid types for repair, please include all parts listed:
- Body Aid type — aid, cord, and receiver
- Cros or Bi-cros type — both receiver and transmitter units must be sent. Repairs cannot be completed if both units are not sent in.
Do not send presentation cases with your hearing aid. Presentation cases or carrying cases are not required for extra protection. The wrapping material and shipping box provide sufficient protection. Sending cases will result in handling delays.
Important – Do not send hearing aid(s) in an envelope. In most cases, an envelope is processed by a machine and the machine will crush the hearing aid.
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