The COVID-19 pandemic has caused financial hardship for some Veterans. In April of 2020, VA suspended sending patient statements regarding copayments. VA will send patient statements again, beginning in January 2021.

We want to make sure you have the information you need to prepare.

Here’s what you need to know for January

You don’t have to make any payments until January 2021. In January, you will receive a patient statement that may include the total amount of any:

  • New copay charges for medical care and prescriptions you received from April 6, 2020, through December 31, 2020.
  • Unpaid copay charges for medical care and prescriptions you received before April 2020.

If you have questions about when to make payments to use your Health Savings Account (HSA) funds for 2020, please contact your HSA plan manager.

If you still want to pay

If you’d like to make a payment between now and January 2021, you can! Please have your account number ready when making a payment, and use any of the ways listed below:

  1. Online:
  2. By mail:
    • Department of Veterans Affairs
      PO Box 3978
      Portland, OR 97208-3978
  3. In-person: at a VA medical center agent cashier’s office
  4. By phone: 888-827-4817

Delay your payments

If you can’t make your payments when billing starts again, please contact VA at 866-400-1238 or 844-698-2311. We can work with you to determine your debt relief options. These may include:

  • Establishing a repayment plan
  • Requesting a waiver, write off or compromise of your debt
  • Requesting a VA Hardship Determination