You should first gather any letters, notices or information regarding debt collection or adverse credit reports related to authorized use of community care, then call the toll free number at 1-877-881-7618 (option 1), Monday through Friday from 8 a.m. to 5 p.m., Eastern time.

Specially trained employees from VHA’s Office of Community Care (OCC) are available to help Veterans resolve adverse credit reporting or debt collection actions resulting from authorized VA community care claims.

VA staff will collect the Veteran’s information, investigate the issue and then follow up with details of the final resolution and answer questions. Veterans may also request an adverse credit history letter that accepts or denies responsibility of the issue, as appropriate.

VA continues to work to improve Veterans access to health care and is committed to serving our nation’s heroes. For information about VHA Office of Community Care and how to receive assistance, go to